Privacy Policy
Lav Energy Surveyor Services Ltd
Effective Date: 01/08/2024

Lav Energy Surveyor Services Ltd ("we", "our", or "us") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

Who We Are: Lav Energy Surveyor Services Ltd provides Domestic Energy Performance Certificate (EPC) services across the UK.

We are registered in England and Wales under company number 15866837, and our registered office is at , London Road, Rugby, CV23 9LJ.

What Personal Data We Collect: We may collect the following personal data: Contact information: name, email address, phone number.

Property details: address of the property requiring the EPC, access details.

Booking and service information: date/time of appointments, payment details (if applicable).

Communications: emails, phone call records or contact form messages.

We do not collect sensitive personal data (such as health or biometric data).

How We Collect Your Data: We collect data when: You contact us via our website, phone, or email. You book an EPC service. You interact with us on social media. You provide feedback or testimonials. 

How We Use Your Data, We use your personal data to: Schedule and carry out Domestic EPC assessments. Communicate with you about your booking. Issue invoices and receipts.

Fulfill legal and regulatory obligations (such as submitting EPC data to government registers).

Improve our services and customer experience.

Lawful Basis for Processing: We process your data under the following lawful bases: Contract: To perform a service you requested.

Legal obligation: To comply with regulations related to EPC services.

Legitimate interest: To improve our service and communicate with existing customers.

Sharing Your Data: We only share your personal data with:

Government-approved EPC software or accreditation schemes (for lodging certificates).

HMRC or other regulatory bodies, if legally required.

Our professional advisers (e.g., accountant or legal representative), only when necessary.

We do not sell or share your data with third-party marketers.

Data Retention: We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. Typically, this is 6 years after the service date.

Your Rights: Under the UK GDPR, you have the right to: Access the personal data we hold about you. Request correction of any incorrect data. Request erasure of your data in certain circumstances. Object to or restrict processing.

Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at Enquiries@lavenergy.co.uk

Security of Your Data: We take appropriate measures to protect your personal data from loss, misuse, or unauthorized access. This includes password-protected systems and secure cloud storage (where applicable).

Cookies and Website Tracking

Our website may use basic cookies to improve user experience. You can disable cookies in your browser settings.

Changes to This Policy: We may update this Privacy Policy occasionally. Changes will be posted on our website with a revised "Effective Date''.

Contact Us: If you have any questions about this Privacy Policy or how your data is handled, please contact:

Lav Energy Surveyor Services Ltd
Email: enquiries@lavenergy.co.uk
Phone: 01788 486040
Registered Address: London Road, Rugby, CV23 9LJ